Article 1 – Purpose and Scope
These General Terms and Conditions of Sale (hereinafter “GTCS”) define the terms and conditions under which ZSWAN (hereinafter “the Service Provider”) provides services to consumers (hereinafter “the Client”).

They apply to all service offers and all orders placed by the Client with the Service Provider, excluding any other documents. By placing an order, the Client fully and unconditionally accepts these GTCS.

Article 2 – Service Provider Identification
Company Name: ZSWAN 
Legal Form: Sole Proprietorship
Head Office Address: 15 Quater Route du Gâteau, 78125 Gazeran, France
SIRET : 93228323700026
Legal Representative: Tamara Réau
Phone: +33 6 60 72 79 19
E-mail : tamara@zswanevolutionmedium.fr
Website URL: https://zswanevolutionmedium.fr/

Article 3 – Services Offered

3.1 Description of Services
The Service Provider offers mentoring services, the description and essential characteristics of which are presented on the Service Provider’s website and commercial documents.

3.2 Limitations
The Service Provider reserves the right to modify or remove service offers at any time without affecting ongoing orders.

Article 4 – Ordering Process

4.1 Request and Quote
The Client may contact the Service Provider to obtain a quote or description of the services offered. The quote specifies the nature of the service, its price, and execution terms (timelines, prerequisites, etc.).

4.2 Order Validation
The order is considered firm and final when the Client has:
Validated the order online,
Read and accepted these General Terms and 
Conditions of Sale.

4.3 Modification or Cancellation
Any request to modify or cancel an order after validation must be submitted with the Service Provider’s written consent. The Service Provider reserves the right to apply cancellation fees in case of late requests or already incurred costs.

Article 5 – Prices and Payment Terms

5.1 Prices
Prices are expressed in euros, including all taxes (VAT), unless otherwise stated. They are displayed on the website/commercial documents or mentioned in the quote. The Service Provider reserves the right to change prices at any time, but the price applied will be that in effect at the time of validated order.
Any discounts, reductions, or rebates granted by the Service Provider will be indicated in the quote or communicated before order validation.

5.2 Payment
Payment is made according to the methods described below.

5.2.1 Full Payment by Credit Card (CB, Visa, Mastercard) and E-Wallet Solutions (Apple Pay, Google Pay) via STRIPE
Credit card payments are managed by the secure platform STRIPE, Inc. and its subsidiaries (“STRIPE”).. STRIPE is a PCI DSS certified payment service provider ensuring transaction security. Payments are made directly on the STRIPE interface or via its integrated E-Wallet solutions. The Service Provider does not have access to the Client’s banking or payment information. Order validation by the Client implies acceptance of STRIPE’s General Terms of Use: 
https://stripe.com/fr-be/resources/more/general-terms-and-conditions-of-sale-france
Full payment is made under these terms at the time of order validation on the Service Provider’s website.  
              
5.2.2 Installment or Deferred Payment via KLARNA 
The Service Provider also offers installment or
deferred payment through KLARNA BANK AB (“KLARNA”). Use of this service is subject to KLARNA’s prior approval. The Client must accept KLARNA’s General Terms when selecting this payment method: 
https://www.klarna.com/fr/legal/
In case of non-payment by the Client, the Service Provider reserves the right to suspend or cancel the order, without prejudice to claiming damages. 

5.3 Late Payment
Late payment may incur late fees and a fixed collection fee of €40, in accordance with Article D 441-5 of the French Commercial Code.
 The Service Provider reserves the right to suspend obligations in case of non-payment.

Article 6 – Service Execution

6.1 Execution Time
Services are executed within the timeframe indicated at the time of order or in the quote. These deadlines are indicative. The Service Provider makes every effort to respect them but cannot be held liable for delays caused by the Client or force majeure.

6.2 Service Provider Obligations
The Service Provider is bound by an obligation of means.They will use all necessary skills and resources to deliver the service as described.

6.3 Client Obligations
The Client agrees to:
Provide all necessary information for proper service delivery,
Actively collaborate with the Service Provider, Follow any provided instructions.

Article 7 – Right of Withdrawal 

7.1 Principle
In accordance with Article L221-18 of the French Consumer Code, the Client has 14 days from the conclusion of the contract or order validation to exercise their right of withdrawal without reason or penalty.

7.2 Exceptions
The Client acknowledges that, according to Article L221-28 of the Consumer Code, the right of withdrawal does not apply to services fully executed before the end of the withdrawal period or in other specific cases (e.g., urgent personalized services).

7.3 Exercise Method
To exercise this right, the Client must notify the Service Provider (registered letter, email, etc.) and return any provided materials. The Service Provider will refund the Client within 14 days of receiving the withdrawal request (or returned materials, if any).

Article 8 – Liability

8.1 Limitation of Liability
The Service Provider cannot be held liable for indirect damages (loss of opportunity, etc.) suffered by the Client. Liability is limited to the amount paid by the Client for the disputed service.

8.2 Force Majeure
Neither party is liable if contract execution is delayed or prevented by force majeure (strike, pandemic, natural disaster, etc.). Obligations are suspended during the event.

Article 9 – Intellectual Property
Unless otherwise stated, the Service Provider retains exclusive intellectual property rights on all materials (documents, methods, tools) provided during the service. The Client has a strictly personal, non-transferable right of use. Any reproduction or representation without prior authorization is prohibited.

Article 10 – Personal Data
The Service Provider collects and processes personal data in accordance with applicable law (GDPR, French Data Protection Act, etc.). 
The Client has the right to access, correct, delete data, withdraw consent, and object for legitimate reasons by contacting the Service Provider. They also have the right not to be subject to automated decision-making (Article 22) and may lodge a complaint with the CNIL. 
Banking and payment data are collected via the Service Provider’s site and processed by the service providers mentioned in Article 5 as Data Controllers: 
STRIPE : 
Information regarding data processing is available at the following link:
https://stripe.com/fr/privacy

KLARNA :
Information regarding data processing is available at the following link: https://www.klarna.com/fr/confidentialite/

Article 11 – Website and Hosting
The Service Provider’s website is hosted by 1&1 IONOS SARL, 
 Limited Liability Company with a capital of EUR 100,000, registered 
 Registered with the Sarreguemines Trade and Companies Register under number 431 303 775, whose registered office 
 is located at 7 Place de la Gare, 57200 Sarreguemines, France. 

The contact details for the company 1&1 IONOS SARL are as follows: 
Téléphone : 09 70 80 89 11
E-mail : info@ionos.fr  

Article 12 – Mediation and Dispute Resolution

12.1 Complaint
In case of dispute, the Client is invited to contact the Service Provider to seek an amicable solution.

12.2 Mediation 
Under Articles L612-1 et seq. of the Consumer Code, the Client may use a consumer mediator free of charge to resolve the dispute amicably. Contact details of the mediator will be provided upon request.

12.3 Competent Court
If no amicable agreement is reached, disputes will be brought before the competent courts of the Service Provider’s domicile, subject to mandatory legal provisions.

Article 13 – Applicable Law 
French law applies. 

Article 14 – Miscellaneous Provisions 
If any clause is deemed null or unenforceable, the remaining provisions remain fully in effect.